Orakzai Collections operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. This does not include information that has been anonymized or de-identified so that it cannot reasonably be used to identify you. Depending on how you interact with our Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information: contact details such as your name, billing address, shipping address, phone number, and email address; financial information such as credit card or debit card numbers, payment details, transaction details, and payment confirmations; account information such as username, password, security questions, preferences, and settings; transaction information such as items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled; communications you send to us, including customer support inquiries; device information such as IP address, browser type, network connection details, and unique identifiers; and usage information relating to how and when you interact with our Services.

We may collect personal information directly from you when you create an account, place an order, contact us, or otherwise provide information to us. We may also collect information automatically through your device when you use our Services, including through cookies and similar technologies. In addition, we may receive personal information from service providers who process information on our behalf, and from partners or other third parties as permitted by law.

We use your personal information to provide, tailor, and improve our Services. This includes processing payments, fulfilling orders, arranging shipping, facilitating returns and exchanges, managing your account, remembering your preferences, enabling reviews, and personalizing your shopping experience. We may also use your information for marketing and promotional purposes, including sending you communications about products, offers, and updates via email, SMS, or other channels, and displaying relevant advertisements based on your activity on our website or other websites. You may opt out of promotional communications at any time using the unsubscribe link in our emails, though we may still send you non-promotional messages relating to your account or transactions.

We use personal information to maintain the security of our Services, detect and prevent fraud, authenticate accounts, and investigate suspicious or unlawful activity. You are responsible for maintaining the confidentiality of your account credentials and we recommend that you do not share your login details with anyone. We may also use your personal information to comply with applicable laws, respond to legal requests, enforce our terms and policies, and protect our rights and the rights of our customers and others.

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes. This may include sharing information with Shopify, vendors, payment processors, shipping providers, IT service providers, analytics providers, marketing partners, and other service providers who perform services on our behalf. We may also share information with business and marketing partners to provide advertising and promotional services, in accordance with their own privacy policies. Information may be disclosed when you direct us to share it, when required by law, in connection with a business transaction such as a merger or sale, or to protect our Services and legal rights.

Our Services are hosted by Shopify, which may collect and process personal information related to your access and use of the Services in order to provide and improve its platform. Information submitted through our store may be transmitted to and processed by Shopify and its service providers, which may be located in countries other than your own. Shopify may also use certain data to provide enhanced features and analytics. For more information about how Shopify processes personal information and your related rights, you may review Shopify’s consumer privacy information directly on their website.

Our website may contain links to third-party websites or platforms that are not owned or controlled by Orakzai Collections. We are not responsible for the privacy practices, security, or content of such third-party sites. We encourage you to review their privacy policies before providing any personal information.

Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe that a child has provided us with personal information, please contact us so that we may take appropriate steps to delete it.

While we implement reasonable security measures to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect our business interests.

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or request portability of your data. You may also have the right to object to certain processing activities or withdraw consent where applicable. These rights are subject to limitations and exceptions under applicable law. We may need to verify your identity before responding to your request, and we will not discriminate against you for exercising your rights.

If you have concerns about how we handle your personal information, you may contact us to seek resolution. You may also have the right to lodge a complaint with your local data protection authority, depending on your jurisdiction. We may transfer, store, and process your personal information outside your country of residence. Where required, we will use appropriate safeguards for international data transfers, such as standard contractual clauses or other legally recognized mechanisms.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on our website with a revised effective date.

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your rights, you may contact us at orakzaicollections@gmail.com
, call us at +92 310 8140814, or write to us at Orakzai Collections, Ground Floor, Madina Mall, Near Ali Town, Main Adyala Road, Rawalpindi, 46606, Pakistan.